At Renewal by Andersen of Central Virginia, our mission goes far beyond windows and doors—we’re committed to improving lives, strengthening communities, and supporting those who have given so much of themselves. Through our Renewal Cares initiative, we recently had the privilege of helping someone who truly embodies resilience: Tina, an Army Veteran, devoted mother, and New Kent homeowner.
A Mother, a Veteran, and a Fighter
Tina’s story is one of strength, sacrifice, and unwavering dedication to her family.
She joined the U.S. Army at just 17 years old and went on to serve five tours in the Middle East, including Kuwait and Afghanistan. Today, she continues to battle lasting health complications linked to her service. Despite undergoing surgery to remove a tumor the very morning of her in‑home appointment with our team, Tina kept her meeting because she was determined to find a safe, functional solution for her home’s failing back door.
When making decisions about her home, Tina has always prioritized the well-being of her two daughters, who are now college students. She purchased her current house for the school district and the safety it offered, and her daughters connected with the home immediately. But the back door was a different story.
A Back Door That Was Failing—Fast
When Renewal by Andersen of Central Virginia Design Consultant Jeremy Cooper arrived at Tina’s home, the extent of her back door’s condition was clear:
- The original door frame was damaged by severe weather
- Drafts and moisture leaked through the bottom
- The steel exterior was rusting out
- The lock had failed, leaving the home unsecured
- Tina had been forced to install a makeshift deadbolt just to keep the door operable
For months, Tina explored replacement options, but most companies were either too expensive or unwilling to repair the damaged frame.
Then, by chance, she saw a Renewal by Andersen ad just moments after discussing the problem with her husband.
A Customer Experience That Made an Impact
Even though Tina believed a new back door might be out of reach, she scheduled a consultation—a meeting that left a lasting impression on both sides.
“We had zero expectation,” Tina shared. “We just appreciated that the salesperson was so kind, even after we realized we couldn’t go through with it at the moment.”
Our team felt the same way. Her story, resilience, and sincerity quickly made it clear that she was a perfect candidate for the Renewal Cares program.
Design Consultant Jeremy Cooper, who recommended Tina for our Renewal Cares program, put it best:
“Meeting her reminded me of why our work matters so much.”
A New Beginning—Installed With Care
Renewal by Andersen of Central Virginia designed and installed a new door built for durability, security, and energy efficiency at no cost to Tina through the Renewal Cares program.
Immediately after installation, Tina felt the difference:
“I can already tell it’s warmer in here!”
No longer dealing with a drafty door, Tina now has a home that is more energy efficient, comfortable, and secure.
Recognizing Excellence—In Service and in Life
Throughout the process, Tina expressed her appreciation for our team:
“I think these were the nicest people I’ve ever had to deal with in sales and service. Whether I was buying a product or not, they had the same standard of care. I’m impressed. I think this company sets the standard.”
Renewal Cares: Supporting Those Who Support Our Community
Stories like Tina’s in New Kent are exactly why Renewal Cares exists. Our goal is to support individuals and families in Central Virginia who need a helping hand—especially veterans, parents, and community members facing hardship.
We’re incredibly grateful for Tina’s service, her strength, and the opportunity to make a meaningful difference for her family.
Learn more about how Renewal by Andersen of Central Virginia and Renewal by Andersen of Roanoke have given back to the community through the Renewal Cares program.
